Terms and Conditions of Use

This agreement outlines the general terms and conditions applicable to the use of the
content, products and services offered through the site.
pinturasdogosacolor.com, which is owned by DOGOSA & COLOR, S.L..
RELEVANT DATA
It is a necessary requirement for the acquisition of the products offered in this
site, to read and agree to the following Terms and Conditions set forth below
write. The use of our services as well as the purchase of our products
will imply that you have read and agreed to the Terms and Conditions of Use on the
present document. All products that are offered by our website
could be created, charged, sent or presented by a third party web site and
in which case they would be subject to their own Terms and Conditions. In some cases,
to purchase a product, it will be necessary for the user to register by logging in.
of reliable personal data and definition of a password.
The user can choose and change the password for his or her administration access to the
account at any time, in case you have registered and it is required
for the purchase of any of our products. DOGOSA & COLOR , S.L.. does not assume the
liability in the event that you provide such password to third parties.
All purchases and transactions carried out through this website,
are subject to a process of confirmation and verification, which could include the
verification of stock and product availability, validation of payment method,
validation of the invoice (if any) and the fulfillment of the terms and conditions
required by the selected payment method. In some cases it may be
requires verification via e-mail.
The prices of the products offered in this Online Store are valid only for the following products
on purchases made on this website.
LICENSE
DOGOSA & COLOR , S.L.. through its website grants a license for the use of the
users use the products that are sold on this web site in accordance with the
Terms and Conditions described in this document.
UNAUTHORIZED USE
If applicable (for sale of software, templets, or other design product)
and programming) you may not place one of our products, modified or without
modify, on a CD, website, or any other media and offer them for redistribution or
resale of any kind.
PROPERTY
You may not claim intellectual or exclusive ownership of any of our products.
products, modified or unmodified. All products are the property of the
content providers. If not otherwise specified, our products and services will not be
products are provided without warranty of any kind, express or implied. In no way
In no event shall this company be liable for any damages including, but not limited to,
direct, indirect, special, incidental, consequential or incidental damages or other losses
resulting from the use or the impossibility to use our products.
REFUND POLICY AND WARRANTY
In the case of products that are irrevocable non-tangible goods, it is not
we provide refunds after the product has been shipped, you have the right to
responsibility to understand the features before purchasing. We ask you to
please read the description carefully before purchase. Exceptions are made only for
this rule when the description does not match the product.
There are some products that may have a warranty and the possibility of reimbursement, but
This will be specified when purchasing the product. In such cases the warranty will only cover
factory defects and shall only become effective when the product has been used
correctly.
The warranty does not cover malfunctions or damage caused by improper use. The terms of
The warranty claims are associated with manufacturing and operating faults under
and these terms will only be effective if the equipment has been tested and approved by the manufacturer.
been used correctly. This includes:
According to the technical specifications indicated for each product.
Under environmental conditions in accordance with the specifications indicated by the
manufacturer.
In specific use for the function for which it was designed at the factory.
Under electrical operating conditions in accordance with the specifications and
tolerances indicated.
ANTI-FRAUD CHECK
The customer’s purchase may be deferred for anti-fraud checking. Also
can be suspended for a longer period of time for a more rigorous investigation, to avoid
fraudulent transactions.
PRIVACY
DOGOSA & COLOR , S.L.. ensures that the personal information you submit
has the necessary security. The data entered by user or in the case of
orders will not be delivered to third parties, unless it is necessary to validate the order.
be disclosed in compliance with a court order or legal requirements.
Subscription to advertising e-mail newsletters is voluntary and may be subject to the following
to be selected when creating your account.
DOGOSA & COLOR , S.L..reserves the right to change or modify these terms and conditions.
terms without prior notice.

Return and shipping policy

SHIPPING

All our orders are shipped by TYPSA express courier in 48/72h mode. This means that orders are delivered to our customers within 48/72 working hours from the time they leave our warehouse. All orders placed outside the opening hours of our facilities will be processed and delivered to the courier agency the next day.

Large volume orders that need to be palletized will be shipped by large volume agency in 48h/72h mode.

Due to the great amount of references we have, we can sometimes suffer stock breakages that make it impossible for us to meet delivery deadlines. In such cases our logistics staff will contact the customer to let them know if the customer wishes to cancel their order and receive a refund or wait for the units to be restocked.

FOR WHAT REASON CAN I RETURN AN ITEM?

If for any reason you are not satisfied with any of the products you have purchased, you have a period of 14 calendar days from the date you receive the material to return it. We offer a return policy as long as the request meets the requirements described below:

  • You must initiate a return or exchange request by contacting our customer service department by telephone and then by e-mail for the record at: webmaster@dogosacolor.com. Once your request has been examined, you will be assigned a return number and you will be given the details for shipment.
  • Products must be returned in their original box or packaging and in perfect condition within 15 calendar days of receipt and may NOT have been used. You must attach a copy of the return authorization that will be sent to you by e-mail and the delivery note or purchase invoice.
  • Once the package with the returned products has been received in our company and checked, the return will be processed.
  • Dogosa & Color and all its other names reserve the right to refuse the return in case of non-compliance with the above.
  • In any case, transportation costs arising from the return will be at the CUSTOMER’S EXPENSE; EXCEPT OUR MISTAKE.

HOW WILL I BE REIMBURSED FOR RETURNED ITEMS?

Once received the return in our offices, after checking the condition of the items and compliance with the requirements for returns, we will proceed to issue a voucher for the amount of the product/s returned, in no case will be included in the voucher the shipping costs of the return, which will always be borne by the buyer.

This voucher shall be personal and non-transferable and shall be valid for two years from the date of issue. It cannot be used for purchases whose value of the products is less than the value of the voucher, only for equal or higher value orders.

Dogosa&Color will NEVER pay the return in cash.

WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ITEM?

If we have sent you a product that is different from the one requested in the order, Dogosa & Color takes care of the exchange and assumes the costs derived from the shipment of the correct item. Initiate a return or exchange request by contacting our customer service department by telephone and then in writing to: webmaster@dogosacolor.com.

WHAT SHOULD I DO IF I HAVE RECEIVED A DEFECTIVE ITEM?

In Dogosa & Color, we strive to ensure that the products you purchase arrive at your home in perfect condition, however before any defective or damaged product, we ASSUME the costs of sending the replacement item, if the package arrives open, partially or completely write it on the form of the carrier, it is the only way to claim the damage, if this is not done, you can NOT claim the package as defective. All the packages leave Dogosa & Color, RECORDED in their preparation process by security cameras, in order to be able to detect if the error has been ours, the carrier’s or if the causes are outside our environment.

HOW SHOULD I PREPARE THE RETURN PACKAGE?

The returned product must be in the same condition in which it was delivered and must retain its original packaging. A copy of the order and the purchase invoice must be included in the package along with the return authorization sent to you by e-mail.

HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?

Normally from the reception at Dogosa & Color’s offices of the package with the returned items, and after verification of the returned items and compliance with the return policy, the processing time can range from 7 to 10 working days.

THE ORIGINAL PACKAGING OF THE ITEM HAS BEEN LOST. CAN I USE OTHER PACKAGING?

NO, the manufacturer requires us to guarantee the product as it left the factory, and our company does not sell anything second hand or second hand.

Important note: ANY ITEM THAT HAS BEEN MANIPULATED AND/OR MODIFIED IS OUT OF WARRANTY.

contact us by telephone: 611 10 71 67

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